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Toll Free US & CAN: 1-800-649-5913

Costumer Service hours from: 6:00am a 10:00pm

Local Time:

Contact Us at the Volcano Lodge, La Fortuna, Costa Rica

The best way to find out what's available or to get additional information is to call us toll-free at 1.800.649.5913 (U.S. & Canada). To contact the hotel directly, dial (506) 2479-1717.

+ Personal Information

* First Name:
You must enter the Name :)
* Last Name:
* Street Address:
* Country:
* City:
* Telephone:
* Email:

02. Requested Dates of Stay:

* Date of Check-In:
You must enter something
* Date of Check-Out:

03. Comments:

* Comments:
You must enter the # of adults :)
* How did you
hear about us?

04. Number of People

# of Adults # Adults
You must enter the # of adults :)
# of Children: Age of Children

+ Accommodations Agreement

Reservations Procedures:
All reservations must be made through Volcano Lodge via email or by completing our Reservations Form. All rooms are subject to availability.
All reservations, changes, or cancellations must be submitted in writing via e-mail or fax.

Low Season:

• Children before 3 years old are free of charge sharing with their parents or Adults.(with 2children max).
• Group Rate apply after 7 rooms.

High Season:

• Children before?6 years old are free of charge sharing with their parents or Adults.(with 2children max).
• Group Rate apply after?10 rooms.

+ Volcano Lodge Reservation Department's contact information:

Call Toll Free: 1.800.649.5913 (US & Canada) | (506) 2479-1717 (Costa Rica).
Fax: 1.800.649.5913 (US & Canada) | (506) 2479-1716 (Costa Rica).
E-mail: sales@volcanolodge.com (US & Canada) | reservations@volcanolodge.com | info@volcanolodge.com (Costa Rica).

+ Cancellations:

In the event of a cancellation, the following charges shall apply:
a. Cancellations made 30 days or more prior to the guest arrival will receive an 80% refund- the 20% deposit is non-refundable.
b. Cancellations made between 29 days to 15 days to guest arrival, will receive a 50% refund.
c. Cancellations made 14 days or less prior to guest arrival will NOT receive a refund.
d. NO SHOWS will assess a penalty for the 100% of your reservation.
e. Early DEPARTURES and late ARRIVALS will NOT receive refunds for the unused portion of the reservation.

+ Prepay Procedures:

• Upon confirmation, a 20% non-refundable deposit will be charged to your credit card. Any remaining balance due will be charged 30 days prior to arrival.
• All reservation must be paid in full no later than 30 days prior to your arrival date.
• Payment not made in full by the required date will result in automatic cancellation.
• Payments will only be accepted through credit card authorization forms or deposit in Costa Rica.
Our Bank Account BCNR colones (?) 100-01-0570001955-6 or Dollars ($) 100-02-0570600141-8
Banco de Costa Rica colones (?) 346-302-6 or Dollars 346-486-3
Must send copy of payment to our fax (506) 2479-1716 (Costa Rica)

Certifications

La Fortuna, Arenal Volcano. Costa Rica Tel: (506) 2479-1717 US & CAN: 1.800.649.5913