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Toll Free US & CAN: 1-800-649-5913

Costumer Service hours from: 6:00am a 10:00pm

Local Time:

Volcano Lodge / Come Visit Us! we're waiting for you!

+ Guest Services Include:

• Souvenir Shop

 

• Phone and Fax Services

• Parcel and letter delivery

 

• Restaurant

• Internet Access

   

+ Entertainment Facilities:

Volcano Lodge offers 2 swimming pools and 2 jacuzzis for your family enjoyment.

+ Our Rates at Volcano Lodge

Rates 2013 - 2014

High Season
       
From To
Category Occupancy Rack
       
Dic. 16-2013 Abr. 30-2014
Superior Single/Double $185.00
  Superior Triple $215.00
  Superior Quadruple $245.00
       
Green Season
       
From To
Category Occupancy Rack
       
Nov. 1-2013 Dic. 15-2013
Superior Single/Double $145.00
May. 1-2014 Dic. 15-2014
Superior Triple $175.00
  Superior Quadruple $205.00
       

+ The rates above includes taxes and buffet breakfast

Low Season:

• Children younger than 6 years old, sharing a room with adults, are free of charge (2 children max).
• Group rates apply for 8 rooms or more.

High Season:

• Children younger than 6 years old, sharing a room with adults, are free of charge (2 children max).
• Group rates apply after 8 rooms or more.

+ Accommodations Agreement

All reservations must be made via booking system, email or by completing our Reservations Form. All reservations are subject to availability.
Changes or cancellations must be submitted in writing via e-mail or fax.

+ Volcano Lodge Reservation:

Call Toll Free: 1.800.649.5913 (US & Canada) | (506) 2479-1717 (Costa Rica).
Fax: 1.800.649.5913 (US & Canada) | (506) 2479-1716 (Costa Rica).
E-mail: sales@volcanolodge.com (US & Canada) | reservations@volcanolodge.com | info@volcanolodge.com (Costa Rica).

+ Cancellations:

In the event of a cancellation, the following charges will apply:
a. Cancellations made 30 days or more prior to the guest's arrival will receive an 80% refund- the 20% deposit is non-refundable.
b. Cancellations made between 29 days to 15 days to guest's arrival, will receive a 50% refund.
c. Cancellations made 14 days or less prior to guest's arrival will NOT receive a refund.
d. NO SHOWS will charged a 100% of their reservation.
e. Early DEPARTURES and late ARRIVALS will NOT receive refunds for the unused portion of the reservation.

+ Prepay Procedures:

• Upon confirmation, a 20% non-refundable deposit will be charged to your credit card. The remaining balance due will be charged 30 days prior to arrival.
• Online reservations will be charged in full, to your credit card.
• All reservation must be paid in full no later than 30 days prior to your arrival date.
• Payment not made in full by the required date will result in automatic cancellation.
• Payments will only be accepted through credit card authorization forms or deposit in Costa Rica.
Our Bank Account BCNR (Banco Nacional de Costa Rica), in colones (¢) 100-01-0570001955-6 or Dollars ($) 100-02-0570600141-8; Banco de Costa Rica, in colones (¢) 346-302-6 or Dollars 346-486-3.
A copy of your payment receipt must be sent to our fax (506) 2479-1716 (Costa Rica).

Certifications

La Fortuna, Arenal Volcano. Costa Rica Tel: (506) 2479-1717 US & CAN: 1.800.649.5913